Delivery & Returns

Delivery

UK

We use two different couriers to ship Royal Mail and Parcelforce. Details of the different delivery methods are:

  • Royal Mail Signed for First Class (Signature Required) £6.50 + VAT
  • Royal Mail Signed for Second Class – 2-3 Days (Signature Required) £4.50 + VAT
  • Royal Mail International Signed for (Europe) 3–5 Working Days (Signature Required) £6.99 + VAT
  • Royal Mail International Signed for (ROW) 5–7 Working Days (Signature Required) £7.99 + VAT
  • Parcelforce Worldwide Express – 3 Working Days (Signature Required)

 

Europe

We use Royal Mail International or Parcelforce Worldwide to ship European mail. Details of the different delivery methods are:

  • Royal Mail International Signed for (Europe) 3–5 Working Days (Signature Required)
  • Parcelforce Worldwide Express – 3 Working Days (Signature Required)

Rest of the World

We use two different couriers to ship International mail, Royal Mail and Parcelforce Worldwide. Details of the different delivery methods are:

  • Royal Mail International Signed for (ROW) 5–7 Working Days (Signature Required)
  • Parcelforce Worldwide Express – 3 Working Days (Signature Required)

Please be aware that sometimes International Mail can become delayed. Do not be alarmed if it takes a little longer to get to you, it is simply due to the logistics involved in transferring a package from one side of the world to the other!

 

Returns

We understand that sometimes there can be an issue with an order, whether it is simply an unwanted gift, or if the item itself malfunctions. We accept returns, so for details regarding each situation please read below.

Please be sure to include a note in the package with the following information:

  • Full Name
  • Order Number
  • Reason For Return
  • Email Address
  • Returns Authorisation Number (This will be provided to you upon request)

Please fill in the Returns Authorisation Number Request here

Unwanted Products

If the item is an unwanted gift, or simply you have decided upon delivery you no longer require the item then, of course, you can return it:

  • Unrequired goods for credit will only be accepted within 7 days of invoice and must be in perfect condition and in original packaging. After 7 days a 25% restocking charge will apply. No goods are accepted for return after 30 days.
  • Ensure that the product and its packaging are in a BRAND NEW and RE-SALEABLE condition. If the item is used or the packaging is damaged upon opening then we cannot re-sell and therefore cannot accept return of the product
  • Do not stick tape on the product itself (or packaging) when returning. This can damage it and void the return
  • Unwanted items when returned will be subject to a £4.95 administration charge. This will be deducted from the final refund amount

Damaged/Faulty Products

If a product is faulty or damaged it can be returned for replacement within 30 days of receipt. We will also cover your return postage costs providing you do NOT use an express service. In the UK we recommend using Royal Mail Second Class Recorded. We shall then send you a replacement item upon receipt of the faulty goods and after inspection, along with a refund of your return postage.

After this then the product is covered by a manufacturer’s warranty. This varies from product to product.

Exchanges

An item can be exchanged provided that it is in an UNOPENED and RESALEABLE condition. There will be a £4.95 admin/re-stocking charge for an exchange and it can be exchanged for anything up to the value of the product minus the admin charge.

ghd Returns

All ghd stylers are covered by the ghd 2-year manufacturer’s warranty. This means that if your styler malfunctions within 2 years of purchase ghd will replace it FREE OF CHARGE.

You must first ensure that you register the styler on the ghd website upon purchase. If not then at least before you return it. (www.ghdhair.com)

If your styler malfunctions then simply visit the ghd website and fill in the returns form. You will be given a FREEPOST label to attach to the package and ghd normally replace the item within 2 weeks. Alternatively, if your styler has malfunctioned within 30 days of purchase, then you can return it to us for a replacement.

Return Address

Returns need to be posted to:

Pure Hair Design

673 Knutsford Road

Warrington

WA4 1JY

United Kingdom

 
Viewed